Frequently Asked Questions

CAPA is a parking enforcement and management company providing services to property management companies and owners. We are not a security company. We are not a vehicle impound company. We are not a government agency.

CAPA was contracted by property management company and/or property owner to better manage the parking situation.

Even though CAPA is not a security company, our inspection service benefits tenants in similar ways. For example, when inspectors are on the premises they will...

• Identify potential security risks including unsecured gates, blocked exits, fire hazards, and other suspicious activity.
• Inform loiterers that they must vacate the premises.
• Ensure that vehicles are authorized to park on the premises.
• Respond to tenant requests for inspection or parking dispute.

CAPA is only in charge of the parking area and any required fees are in place to help pay for the service. Issues with your apartment must be taken up with your manager.

Yes. Any vehicles parked in a CAPA managed parking area must have the appropriate permit displayed.

Any previous permits from a towing company or property management may be returned or destroyed.

No, CAPA is not an impound company. We do however authorize any impounds of vehicles not in compliance with property rules. If your vehicle is impounded, contact the tow company listed on signs in the parking area.

This depends on your property's rules which you should have received a copy of. But generally only individuals on the tenant contract may obtain and use CAPA permits.

If available on your property, you may pay for a Multi-Vehicle Permit which is the ONLY permit you may share with other vehicles.

You may take up any concerns with property management, but while any disputes are pending, we recommend you get all required permits to avoid having your vehicle(s) towed or cited.

You may only park your vehicle(s) in your assigned parking spots and any community spots if property rules allow it.

Inspections will be done at random days and times unless the property has requested a particular schedule.

CAPA is not responsible for any theft or vehicle damage occurring in the parking area. Damage caused by a tow truck can be brought up with the impound company. CAPA is not an impound company.

Fees may apply to one or more of the different types of permits offered by CAPA. There may also be a violation processing fee for vehicles found not in compliance of property rules.

• Initial Permit
• Additional Permit
• Suspended Permit
• Expired Permit
• Lost Permit
• Violation Processing

IMPORTANT: Any vehicle not complying with ANY parking rule is subject to tow.
A violation may be optionally given to an authorized vehicle found breaking one or more property rules. When such a violation is found, a violation notice may be left on the vehicle's windshield with details of the violation and information on dispute resolution and how to provide proof of correction (if required). Once a violation is corrected and proof of correction is provided, a processing fee may be required to verify correction and remove the violation from our records. If the violation is not corrected within the allotted time, the parking permit will be suspended and the vehicle will be subject to tow.

There are 2 types — Non-Corrective and Corrective.

Non-Corrective: A violation that does not require proof of correction be submitted to CAPA. (Examples - Mechanical Work, Double Parking.)
Corrective: A violation that requires proof of correction be submitted to CAPA. (Examples - No tags, Leaking Fluids.)

If you need further information, clarification, or have any other questions about the rules or anything related to the parking situation, you may contact CAPA directly via phone or email, or contact your manager.